Information for hirers
Instrument hire at competitive rates is available to all children and young people learning an instrument in Devon and Torbay.
Termly hire will be billed in advance of the start of the term. We hold a good stock of instruments but at times please be aware that hire will be subject to availability.
Charges from September 2021
Standard Rate – £30.00 per term – Pupils in maintained Devon & Torbay Schools and Academies
Reduced Rate – £30.00 per academic year – Pupils entitled to Free School Meals due to financial circumstances
Alternative rates may apply to siblings or children who play with a Devon or Torbay Music Education Hub funded ensemble, contact us to find out more. Please note: there is no charge for Child in Care who wish to learn an instrument.
To hire an instrument please complete the application form. Once you have made an online submission for instrument hire, your application may take between 7 – 10 working days to process. We will contact you when your instrument is ready to pick up or if your request cannot be fulfilled at this time.
If there is an instrument available, you will need to collect it from Devon & Torbay Music Education Hubs at either:
Units 16 & 17, Blackdown Park, South View Industrial Estate, Willand, Cullompton, Devon. EX15 2QW
Milford House, Pynes Hill, Exeter EX2 5GF by prior arrangement. We do not have the resources to deliver to or collect instruments from schools.
Please note that you will have to produce identification with your current address on before you can hire an instrument.
You will be required to agree to the following conditions
Looking after the instrument
When we provide the instrument, we include standard cleaning materials and a guide to how to look after the instrument. Please ensure your child follows the instructions on cleaning and looking after the instrument. Keeping the instrument clean reduces the chance that it will need repair or maintenance. All accessories and cleaning materials supplied should be kept with the instrument and must be returned at the end of your hire.
Routine repairs and maintenance
Even instruments in good condition need routine repairs or maintenance from time to time. If you think that the instrument needs maintenance, please contact our office and we can arrange for you to drop the instrument into our workshop in Willand so we can assess the instrument and carry out the work, where possible. If the repair or maintenance is the result of fair wear and tear (normal use), we do not charge for the work. However, if it appears that the instrument has been damaged or not looked after correctly, you will be charged for the work carried out. In some cases we will arrange for an external professional repairer to carry out the work and you may be billed for this. Please ask your teacher for advice about buying any additional accessories such as reeds, strings, valve oil etc.
Loss or damage
As the Hirer, you are responsible if the instrument is lost or damaged for the duration of your hire. This includes damage by a third party therefore you should check it can be stored safely at school between lessons. The hire agreement makes clear that you must keep the instrument insured against all risks. It is often possible to include musical instruments on your household contents insurance. You should contact your insurer to find out if this is possible.
If the instrument is damaged whilst in your possession, you must tell us. We will assess any damage and decide whether the instrument can be repaired or must be replaced. Please note that we will not reimburse you if you get the instrument repaired by a music shop or independent repairer without prior agreement.
Hiring or buying: how long should you hire?
Our hire service is aimed mainly at children starting to learn an instrument. It is not intended to be a substitute for owning an instrument. As your child makes progress, sooner or later you will need to think about buying them their own instrument.
It is a good idea to talk to your child’s music teacher about when and how to buy an instrument. Prices of good quality musical instruments have fallen greatly in recent year’s .The Arts Council supports the ‘Take it Away’ scheme whereby you can buy an instrument and pay the costs back in instalments over time – see www.takeitaway.org.uk In addition, ask your child’s school about the possibility of an assisted purchase, whereby instruments can be bought through the school, free of the VAT charges.
When you want to stop hiring – terminating the hire agreement
You must give us notice when you want to stop hiring (see clause 8 of the Terms and Conditions). The hire agreement remains in force and we will continue to charge rentals until you return the instrument to us at either our Willand or Exeter office, or to a place agreed with us. It is not sufficient to return the instrument to your child’s school or teacher – you must give us notice and arrange the return of the instrument.
If you have any questions, please call 01392 287235 or email DMEH@babcockinternational.com.